FAQS

Every interaction with the site follows a clear path, from your initial curiosity about a product to the moment a return is fully processed. The details below walk through what to anticipate at each key point, ensuring nothing comes as a surprise.

Before You Order: Checking Your Location

While we serve a broad international community, delivery to your specific district isn’t guaranteed until it’s verified. The essential first move is to send a message to us. Our team will check whether your address falls within the current delivery network. If it turns out that your district is not covered, we are unfortunately unable to move forward with an order for that location, and we understand the frustration this can bring.

At Checkout: Understanding Your Payment Options

For eligible districts, the checkout page provides a transparent view of all costs before you commit. Duties and taxes are calculated in real time and displayed clearly. Depending on your district, a choice between two delivery terms typically appears: DDP (Delivery Duty Paid) and DDU (Delivery Duty Unpaid). Opting for DDP means those charges are handled upfront as part of your payment. Selecting DDU, on the other hand, places the responsibility on you to settle the duties and taxes directly when the package arrives. A critical point to remember is that the carrier will not release the shipment if any DDU fees remain outstanding.

After You Ship a Return: What to Expect

Sending an item back calls for a bit of caution. We strongly recommend choosing a return shipping method that includes a tracking number. This gives you a direct line of sight on the package’s progress. The processing clock starts ticking only after the package is physically received and the arrival date is confirmed at our facility. From that point, please allow several business days for the inspection and handling to be completed. The tracking details provided by your carrier serve as your main source of updates until we send an official acknowledgment of receipt.